Certification FAQs and Policies

Click here for CSI Certification Policies

Q. What if I need to reschedule, defer, or cancel my exam? 

Please note that candidates who do not request a cancellation or deferral and do not sit for the exam forfeit all fees. Candidates who then wish to sit for the next exam window must submit a new application and fee. It is the responsibility of the candidate to secure an exam appointment during the exam window. Your registration does not automatically move to the next cycle if you are unable to find an appointment due to a lack of availability. 

To Reschedule within the Current Exam Window:

  1. Reference the fee schedule below.
  2. Visit the "My Exams" page within your Prolydian account. Click the "Reschedule" button below your exam name.
  3. Please note:
    1. Remote exams can only be rescheduled 24 hours or more before the scheduled exam date/time. 
    2. In-person exams can only be rescheduled 48 hours or more before the scheduled exam date/time.
    3. When selecting a new date/time, you must schedule the exam at least 24 hours in advance. 
 
# of Days Before Your Exam Appointment: Rescheduling Fee:
8 days or more $50 fee 
7 or fewer days Rescheduling not permitted/no refund or credit

  


To
 Defer to the Next Exam Window (Login in the upper right-hand of this page!):  

If you have a medical or significant personal emergency, you can consider submitting a request to defer for one cycle. IMPORTANT: You must be logged in before submitting your deferral application. Submit the CSI Deferral Request Form online after you have reviewed the policies, process, and fee schedule below. *Please be as specific as possible and provide supporting documentation with your request to expedite processing. 

If you have a scheduled appointment with Prolydian and if a deferral is approved by CSI, you must cancel your appointment directly through Prolydian via the "My Exams" page within your Prolydian account. Click the "Cancel" button below your exam name. In the window that pops up, click OK. 

Deferred exams must be completed within the next testing window. If an exam is not taken during that timeframe, no refund is provided, and a new application and registration fee will be required.   


Deferral Fee Schedule

If an emergency deferral is approved: CSI Fee:
 Registered with no test date scheduled, if received within the exam window $200 CSI member
$275 CSI non-member
$90 Student
6 or more days before the test date  $200 CSI member
$275 CSI non-member
$90 Student
a) 5 or fewer days before the test date, or 
b) you fail to appear for a scheduled test ("no show"), or  
c) you are more than thirty (30) minutes late for the scheduled test start time and will be refused admission to the test
Deferral not allowed -
Must pay full exam fee for next cycle

*The deferral administrative fee is $50 for deferrals that have not been approved.

To Cancel:  

Review the fee schedule and submit a request to CSI using the exam cancellation request form located in your CSI profile. 

If you have a scheduled Prolydian exam, you must cancel it directly through Prolydian via the "My Exams" page within your Prolydian account. Click the "Cancel" button below your exam name. In the window that pops up, click OK. NOTE: Cancelling your appointment with Prolydian does not cancel your exam registration with CSI. 


Cancellation/Refund Fee Schedule

# of Days Before Your Test Date: CSI Refund Request:
8 or more days before the test date* 50% refund of your paid CSI Exam Application Fee
Fewer than 8 days before the test date No refund or credit. Your paid full CSI Exam Application Fee has been forfeited.


*
*If no test date was scheduled, 50% refund if received 8+ days before the last day of the exam window or no refund eligible.  

Q. How do I request an ADA accommodation?
Please review the ADA Test Accommodations Guidelines for CSI Examination Registrants. The testing center requires a minimum of 30 days' notice for accommodations.

Q. Can my fees be transferred to someone else?

No, exam application fees are not transferable to another individual.

Q. Can I register as an international candidate?

All international candidates:  Exams are administered remotely (no in-person testing). Must possess passport identification (in English). 

Q. If I have to retest, when can I do it and do I need to apply/pay again?
Those who are not successful in passing an exam may retest during the next exam window. Candidates may not take the exam more than once within an exam window. Retests require a new application and registration fee.

Q. How do I get the Student rate for my CDT exam application?
Select the “Student Application” option. During the application process, you will need to upload a clear photo of a valid student ID with the date of the current term or transcripts for the current term.

Q. Have 10 or more certification applicants within your organization?
For group pricing and registration, contact Jess Dowling with Membership Services.

Q. Why do I have to wait for my CSI certification exam results?

All CSI certification exams will intermittently undertake a “passing score” analysis. This means the research to determine the “cut score” (to pass/fail) cannot be determined until after all candidates have taken the exam and the testing window has closed.

Exam items are individually evaluated and those questions (items) that did not perform as expected are analyzed to determine how to score, modify or eliminate. Items are reviewed by a confidential group of subject matter experts (SMEs), CSI members and staff facilitated by a psychometrician, a.k.a. test development specialist.

Once the review is completed, the “cut or passing score” is set and status reports are sent to individual candidates.

**The entire review and scoring process takes roughly 6-8 weeks and can only start after the close of the testing window.


Q. I passed! Now what?

Don't be shy...share your accomplishment with the world! 

Be on the lookout for very important emails from CSI's partners:

  • The Award Group - For instructions on how to claim your printed certificate. Please allow 6-8 weeks for delivery after your order has been placed.
  • Credly - For instructions on how to claim and share your digital badge.