Member Services

CSI Member Services
M-F 8am to 8pm Eastern Time
For member services questions: Email Member Services
For chapter service questions: Email Chapter Services

Director, Component Relations
Liz Icenogle
Email |

Component Experience Specialist
Carrie Renuart
Email |

Manager, Membership Services
Themica McBee
Email | 703-706-4727


Chief Executive Officer
Mark Dorsey, CAE, FASAE
Email | 703-706-4760

Chief Operating Officer
Velma Hart, FASAE, CAE
Email | 703-706-4783

Human Resources Manager
Susan H. Oswald
Email | 703-706-4730

Director of Executive Services
Lisa Sidletsky, MA, CAE
Email | 703-706-4735

Finance and Accounting

For accounting questions: Email Accounting


For marketing questions: Email Marketing

Director, Marketing and Communications
Melanie Tringali
Senior Manager, Marketing and Communications
Matthew S. Switzer
Email | 703-706-4775
Marketing Specialist, Marketing and Communications
Caitlin Connare
Email | 


Business Development
Maureen Eyles

Email | 703-706-4744

Brian Knotts
Email | 303-565-4019

Information Systems

For information systems questions: Email Information Systems

Information Systems and Operations
Rick Bawcum, CAE

Application Developer
Jonathan Gordon
Email | 703-706-4748

IT and CRM Support
Keith Knebel
Email | 703-706-4787

Learning and Certification

For education questions: Email Education
For certification questions: Email Certification

Director, Certification
Gina Sutherland, CMP
Email | 703-706-4746
Manager, Certification & Volunteers
Monica Occhetti
Email | 703-706-4749

Director, Learning and Practice Development
Kristen Gates
Email | 703-706-4784

Contact us

Mailing address
123 North Pitt Street, Suite 450
Alexandria, VA 22314

Remittance address (for payments or membership applications)
PO Box 81
Annapolis Junction, MD 20701